Return & Refund Policy

Last updated: 9 September 2026

At Littoria Toys, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return in accordance with the policy below.

1. 30-Day Return Period

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To qualify for a return, the product must be in the same condition in which it was received. It must be unused, unworn and undamaged, with its original packaging and all applicable tags attached. You must also provide your receipt or other proof of purchase.

2. How to Request a Return

To request a return, contact us at support@littoriatoys.com.

Please include your order number, the product you wish to return and the reason for the return.

If your return request is accepted, we will provide instructions explaining where and how to return the product. Products returned without contacting us and receiving approval in advance may not be accepted.

3. Damaged, Defective or Incorrect Products

Please inspect your order when it arrives. If a product is defective, damaged or different from what you ordered, contact us as soon as possible so that we can assess the issue and provide an appropriate solution.

Please include your order number and clear photographs of the product, parcel and packaging when contacting us.

4. Non-Returnable Products

Certain products cannot be returned for health, safety or practical reasons. These may include perishable goods, personalised or custom-made products, opened hygiene or personal-care products, hazardous or flammable materials and products damaged after delivery through misuse or improper handling.

Gift cards and products clearly marked as final sale may also be excluded from voluntary returns. These exclusions do not affect your statutory rights if a product is faulty, damaged, incorrectly described or not fit for purpose.

Contact us before requesting a return if you are unsure whether your product is eligible.

5. Exchanges

The quickest way to receive a different product is to return the original product in accordance with this policy and place a new order after your return has been approved.

6. Refunds

We will notify you after receiving and inspecting your returned product. If the refund is approved, it will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Original delivery charges may not be refundable for voluntary returns, except where required by applicable UK consumer law.

7. Return Shipping Costs

Customers are responsible for return shipping costs when returning an unwanted product or changing their mind.

If a product is faulty, damaged, incorrectly described or different from what was ordered, Littoria Toys will cover reasonable return costs or provide another suitable solution.

We recommend using a tracked delivery service and keeping proof of postage when returning a product. Littoria Toys cannot be responsible for a return parcel until it has been received.

8. Order Cancellations

If you wish to cancel an order, contact us as quickly as possible. Orders can normally be cancelled only before they have been dispatched.

If your order has already been shipped, you must follow the return procedure described in this policy.

9. Your Statutory Rights

Nothing in this Return & Refund Policy limits or excludes any rights you may have under applicable UK consumer law.

10. Contact Us

If you have questions about a return, exchange, refund or cancellation, please contact us.

Littoria Toys
Website: littoriatoys.com
Address: 50 Manor Road, Swanscombe, DA10 0EJ, United Kingdom
Email: support@littoriatoys.com
Telephone: +44 7480 244254