Shipping Policy

Last updated: 9 September 2026

This website is operated by Littoria Toys. By placing an order through our website, you agree to the shipping terms described below. This policy provides clear information about order processing, shipping charges and delivery.

1. General

All orders are subject to product availability. We make reasonable efforts to keep the stock information displayed on our website accurate and up to date. However, an item may occasionally become unavailable after an order has been placed.

If this happens, we will contact you and offer you the choice of waiting until the item is available again or receiving a refund for the unavailable item.

2. Shipping Costs and Delivery Times

We offer the following delivery options within the United Kingdom.

Economy Shipping: Free delivery within 5–8 business days.

Standard Shipping: £15 delivery within 3–4 business days.

Available delivery options and applicable charges are displayed at checkout before payment is completed. The shipping charge displayed at checkout is the final delivery charge for your order.

Delivery estimates begin after the order has been processed and dispatched.

3. Delivery Area

We currently deliver within the United Kingdom only.

4. Order Processing and Dispatch

Orders are normally processed and dispatched within 1–3 business days after payment has been successfully received.

Processing time is separate from the estimated delivery time. Economy Shipping takes approximately 5–8 business days after dispatch, while Standard Shipping takes approximately 3–4 business days after dispatch.

Orders are processed Monday to Friday during normal business hours, excluding UK public holidays. Orders placed during weekends or public holidays will be processed on the following business day.

Processing or delivery may occasionally take longer during busy periods, public holidays, courier disruptions or other circumstances outside our reasonable control.

5. International Shipping

We do not currently provide international shipping services. Orders can only be delivered to addresses within the United Kingdom.

6. Delivery Address Changes

If you need to change your delivery address, please contact us as soon as possible. We may be able to update the address before the order has been dispatched.

Once an order has been dispatched, changing the delivery address may no longer be possible. Customers are responsible for providing a complete and accurate delivery address when placing an order.

7. P.O. Box Deliveries

Delivery to a P.O. Box may be available where supported by the courier selected for your order. Please contact us before placing your order if you are unsure whether delivery to your P.O. Box is available.

8. Delivery Delays

Delivery timeframes are estimates and cannot be guaranteed. Deliveries may occasionally be affected by courier delays, adverse weather conditions, public holidays, peak seasonal demand, transportation disruptions or other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate the shipment with the delivery provider.

9. Tracking Information

Once your order has been dispatched, you will receive tracking information where available.

Please allow up to 48 hours after dispatch for the tracking information and shipment updates to become available.

10. Parcels Damaged in Transit

If your parcel arrives damaged, please contact us as soon as possible. Keep the original packaging and provide clear photographs of the parcel, packaging and damaged product.

This information will help us assess the issue and provide an appropriate solution.

11. Items Out of Stock

If an item becomes unavailable after you have placed an order, we will contact you to discuss the available options.

You may choose to wait for the item to be restocked, receive the available items separately where appropriate or receive a refund for the unavailable item.

We will contact you before taking any action where your decision is required.

12. Cancellations

If you wish to cancel an order, please contact us as quickly as possible. Orders may be cancelled before they have been dispatched.

If your order has already been shipped, please refer to our Return & Refund Policy for information about returning your order.

13. Returns and Refunds

For information about returns, unwanted products, damaged or incorrect items and refunds, please refer to our Return & Refund Policy.

Nothing in this Shipping Policy limits your statutory consumer rights under applicable UK law.

14. Contact Information

If you have any questions about shipping, delivery, returns, orders or products, please contact us.

Littoria Toys
Website: littoriatoys.com
Address: 50 Manor Road, Swanscombe, DA10 0EJ, United Kingdom
Email: support@littoriatoys.com
Telephone: +44 7480 244254